WeFix struggling due to CoronaVirus?

I have received the worst service from WeFix mall of Africa. I brought my phone in to be repaired via an insurance claim and after two weeks had to follow up with WeFix who claimed they would not be receiving stock due to the Coronavirus outbreak. The manager who didn’t let me get a word in and continuously told me I don’t understand what’s going on suggested I pick up my phone and use it as is. I then contacted the head office regarding this matter and within a day stock was found and my phone repaired. I received a text from the mall of Africa store stating someone would call me regarding my device and by the end of the day had still not been contacted. I called 11 times and when I went into the store, there was no one to help me. Eventually someone came out and told me the phone wasn’t working despite all my missed calls displayed clearly on the screen. She was rude and uninterested and told me there’s no stock and I’m ‘lucky’ they vouched for me.

I have never recieved such abysmal service in my life and will never use WeFix again