WeFix Service is so Poor

I booked in My Galaxy S7 on the 6th of July 2018 to Samsung Store, and the WeFix people only collected the device at Samsung Store on Monday or Tuesday the 10th of July 2018. I gave them a go ahead to fix the device only to respond a day later stating that they do not have parts. Wednesday I called the WeFix in Canal Walk they said they are waiting for parts bear in mind that this will be a week without a phone, I call the head office in cape town and spoke to Clinton, Clinton only to tells me he don’t deal with customers and he will wait for a bulk order to include or push through the invoice, why do I as a client that I have to wait for them to push their invoice when they have bulk items they need to order for my parts to be placed, oh and the order or invoice might be sent by the 16 of July 2018 which is absurd. I will be paying it’s not that I will be discounted for the inconvenience I’ve been put through for a week, it’s going to be a second week next week without a Phone.

Your Service Sucks.