1 reviews | Active since Jun 2017
WeFix **** aka #WeBrake
Firstly I dont think #WeBreak deserves even 1 star. My first experience with WiFix and it started bad from the word go. The lack of customer service from the staff via email. The people at the store in Buitensingel St, were friendly however their techinicians creates a problem for you. I sent my iPhone 5 to have the screen replaced and the battery replaced, since returned my screen was not responding on some spot and I also wanted to know why the battery drained so quickly, the customer service lady who I had to remind after sevral emails that she still hasnt answered my question asked in my first 2 emails referred me back to the store. I then take my device back to the store they have it tested and claims theres no problem. I received the device only to find that the Headphone jack is broken which was perfectly fine prior ro sending it in. A quote of R450.00 is sent to have this fixed which i refused because they broke it. They opt to then have it sorted at no cost however they do fix your device with **** PARTS because when they returned my device my headphones (original iPHONE 7 headphones) which i have been using since the iphone 5 headphones were ******, sudddenly no longer works in the iphone 5. They then ask for the device and want my headphones so that they can test.... 2 days later and I still dont have my device back. The lack of service and response rate is pathetic. I wouldnt recommend that anyone uses WeFix. They **** you into fixing what isnt broken.
I have had email responses from Genevieve Barbier Cape Town Store Manager and Deidre Jonathan Assistant Branch Manager however they cannot even oversee that their technicians are doing a proper job..
DO NOT SUPPORT THEM THEY ARE ********!!!!
Good day Ayesha
We are sorry to see that these are your sentiments about our service. We believe that your device is on it's way to you and that our headphones tested as working in your unit.
If there are any further issues with your device please feel free to contact *** and *** directly.
Kind regards,
Giselle Nareen for weFix
Good day Ayesha
We are sorry to see that these are your sentiments about our service. We believe that your device is on it's way to you and that our headphones tested as working in your unit.
If there are any further issues with your device please feel free to contact *** and *** directly.
Kind regards,
Giselle Nareen for weFix
Good day Ayesha
With regards to the parts that we use please see our terms and conditions found on all our job cards:
"10. weFix only sources parts from the Brand Manufacturer as far as possible. Apple®, however does not supply repair parts to 3rd parties in the market internationally. Hence, where parts are not available from a manufacturer, a suitable manufacturer-compatible part will be used in its place. This does not affect our warranty and all parts are covered under the warranty as per Clause 2."
Also please understand that yes we are sorry that this is an inconvenience to you and are investigating into whether the qc checks that we have in place were indeed followed through.
Good day Ayesha
With regards to the parts that we use please see our terms and conditions found on all our job cards:
"10. weFix only sources parts from the Brand Manufacturer as far as possible. Apple®, however does not supply repair parts to 3rd parties in the market internationally. Hence, where parts are not available from a manufacturer, a suitable manufacturer-compatible part will be used in its place. This does not affect our warranty and all parts are covered under the warranty as per Clause 2."
Also please understand that yes we are sorry that this is an inconvenience to you and are investigating into whether the qc checks that we have in place were indeed followed through.