WeFix & Samsung - DO BETTER!!!

WeFix and Samsung, your service is SHOCKING!!! I purchased a new Samsung A7 on contract 6 months ago. The phone has never been dropped or damage, and stays in a shock-proof cover. On 28 August, the screen suddenly went green and the phone stopped working. I googled this problem and apparently it is a major problem with this model. I took the phone into Samsung at Canal Walk on 29 August. They told me that WeFix is their authorised repair agent, so I took the phone directly to them and gave them all my details, including my email address. I received a confirmation sms from WeFix on 29 August that my phone had been booked in for repairs - Job No CWSA213563.

Later that day, I received another sms from WeFix quoting R3 697 to fix my screen and they confirmed that an email had been sent to my email address. However, I noted that they had taken down the wrong email address. I have tried calling WeFix numerous times over the past few weeks, but no one ever answers the phone.

On Tuesday, 10 September, I sent an email to *** and requested that (a) someone please answer their phones and (b) to send the quote to my correct email address. I have had no response to my email.

This morning, 12 September, I received an email from WeFix to say that my quote has been rejected and I must collect my device!!!

Firstly, it is shocking that WeFix Canal Walk does not answer their phone - and this has been at least 10 attempts over 2 weeks - nor their emails.

Secondly, I object to having to pay R3 697 to fix a Samsung green screen problem!!! The handset is not even 6 months old. Samsung should be fixing the screen at their own expense.

All-round shocking service, especially from 2 telecommunications companies.