1 reviews | Active since Jul 2017
WeFix replaced a battery and dock connector, Now my phone is broken
<p>I took my Iphone 6+ in to replace the dock connector, as I had to wiggle it to ensure it charged at minor occasions. I though it might also be a good idea to replace my battery as the phone was two years old. I got my phone back from Clearwater mall branch, and the receptionist told me to ignore the blue watery background behind the screen as it was a chemical used to replace the battery and should disappear. Anycase, my microphone stopped working unless the unit was on speakerphone. I returned the unit the same day, and the technician said the phone had water damage. I explained about the chemical used to replace the battery, and the latest technician said they don't use chemicals to replace batteries. Anycase after the receptionist confirmed my story he took the phone in for repairs... There after he phoned me and said the motherboard is now damaged. I argued that the phone was previously fine, what happend... He wanted to reimburse the spares I paid for and return the broken phone to me. I was furious.... He said he will try and fix it. I received my phone back, made a test call and the mic was working fine. However as I got home, the screen started flickering at the top edge, and it is sometimes unresponsive to touch, and I have to frequently restart the phone as it freezes... Still the microphone works intermittently during the majority of phone calls (doesn't matter if the unit is on speaker phone or not), that's if you're able to make a phone call.</p> <p> </p> <p>I took my iPhone 6+ for a minor repair and battery change, and all WeFix did was broke my phone to a degree that I can't use it anymore. WeFix broke my phone!!!</p> <p> </p> <p>Job# CR29484 (Clearwater Mall)</p> <p>subsequent Job# CR29484.1</p> <p>third take-back No new Job# received...</p> <p> </p>
Good day
I have received your complaint via email as well and have responded to this. My team is currently working on your case and you can expect feedback soon.
Once again I am sorry for the displeasure that our service has caused and you can trust that we will do our best to turn this around for you.
Sincerely
Giselle Nareen - National Customer Experience Manager, on behalf of weFix
Good day
I have received your complaint via email as well and have responded to this. My team is currently working on your case and you can expect feedback soon.
Once again I am sorry for the displeasure that our service has caused and you can trust that we will do our best to turn this around for you.
Sincerely
Giselle Nareen - National Customer Experience Manager, on behalf of weFix
