weFix Poor service - Be carefull to pay a deposit to them

I am very disappointed with the service received from weFix Waterfront. After paying a deposit of over R2,500 for an order of a new screen for my Samsung Galaxy S7 Edge on 19 October 2017, I was promised parts will be ordered and I will be contacted soon. After following up several times, and hearing stories of couriers that would arrive in a few hours, and having been told I will be contacted I eventually asked if I could be refunded as I was leaving out of town on 7 November. I got sent an email by weFix on 2 November requesting my bank details for a refund. I rep**** with the bank details on the same day. I have sent further emails following up on 6 November and 9 November, but I have not heard from weFix, nor have I received the promised refund. Please think twice before using weFix!