Wefix Online Shopping - poor customer service

Saw an item i was interested in purchasing on Wefix's website. I was aware that there was a later model released of the device i wished to purchase and I reached out to wefix in writing to confirm that the item advertised was indeed the model I wished to purchase. Wefix responded confirming that it was. I proceeded to make the purchase and a few days later the item is delivered. I discover it is not the model that wefix confirmed it was. I notify Wefix and they revert advising that they will refund me without so much as providing an apology for the time wasted and inconvenience. Due to the pandemic, one is unable to speak to someone at wefix nor is there a helpdesk to contact. This is understandable yet extremely frustrating as i have been receiving short e mails but days later i am none the wiser as to whether the device will be collected or when the refund will be processed. I have requested someone to contact me but this has gone unheard. Poor customer service to say the least for a first time customer. Cannot say i am impressed with the experience.