WeFix - Most Terrible Customer Service

My experience"s" with WeFix in the Pavillion Durban have been so poor that I decided I need to write about it and warn prospective WeFix customers . They break every rule when it comes to giving good customer service.

My last and most experience with them is the reason I will NEVER use them again and I will warm my huge extended network about them as well.

Five weeks ago I took my iWatch to them for the second time because it was not properly repaired the first time around. Last week Thursday "I" had to follow up with them on the status of my repair because it will be a cold day in hell if they ever contact you to give you feedback. I received an email that said that the watch would be ready for collection on Saturday. I was not able to collect it on Saturday and my intention was go on Sunday. Because of my previous experiences with the this poor excuse for a business I thought I had better call them first. I was then told that it would only be ready on Tuesday. I was going to be passing by the Pavillion the following day so my intention was to collect then. On my way (it was morning) I called them 5 times but nobody answered the phone and on the fifth time it was engaged. Since I was in the vicinity I thought I would go into the Pavilion to collect my watch. But........wait for it...........of course it was not yet repaired!!!!! While the shop assistant was calling the engineer I wrote down my residential address on a piece of paper. When he got off the phone he told me that the phone would be ready in the afternoon. I gave him my address and told him that I expect someone from WeFix, to deliver my watch (gave him the piece of paper) by COB today. Now, wait for it....................did I receive my watch?..................of course not!!!!! At 17H30 I called to follow up and the lady said that she would call the engineer and find out what's happening.............Now wait for it..........it is 17H46 and still no pone call. Wefix, please tell me why this branch is still allowed to operate like this!? Perhaps its me, I have not read your vision and mission statement that probably says - We proudly over promise and under deliver - Sucker.