WeFix MOA

I took in my phone for repairs at WeFix MOA on 26 August 2017 and was told that it would take 5-10 working days to fix. Till today (12-09-17) I have not got my phone back, all I get is emails saying that they are waiting for stock. I sent an email 3 days ago asking when do they expect to receive stock and how long would it take to fix the phone after they've received the stock but no response.

This is such an inconvenience because I have some of my work saved in the phone that I did not back up elsewhere and I desperately need it!!!