KP
Kamalan P

1 reviews | Active since Aug 2016

08 Sept 2018, 16:23

WeFix La Lucia make every excuse not to honor warranties....

had a my iPad screen replaced my WeFix at La Lucia. After one week the iPad screen was lifting from the frame and unresponsive. Literally the entire screen was uneven and coming off, When I took to the store, they insisted that he screen was cracked and therefore could not be replaced. I asked for an official response from WeFix, stating the reason for the rejection. They categorically refused and said they can refuse my request and there was nothing I could do.

I was really ****ed off be their arrogant and dismissive attitude, they simply assumed I was trying to get something for nothing.

I will be taking the matter up.... in the meantime people stay away from WeFix., they are ***** and make customers feel like *******

0
Replies (6)
weFix
weFix's reply10 Sept 2018, 08:52
Official

Good Day

Please assist me with a job number in order to escalate the matter.

You may contact me on ***

Kind Regards

KP
Kamalan P's update10 Sept 2018, 19:28
Reviewer Update
Transaction No: ********** 003207 Reference No: LLPA115144
weFix
weFix's reply11 Sept 2018, 10:25
Official

Good Day. Just doing a follow up.

Please contact me on ***

Kind Regards

Nadine

KP
Kamalan P's update12 Sept 2018, 15:52
Reviewer Update
please provide a telephone number
KP
Kamalan P's update14 Sept 2018, 17:15
Reviewer Update
Just to let everyone know I was contacted by the store manager.... I responded via email. To date no response from the store.
weFix
weFix's reply18 Sept 2018, 11:53
Official

Good Day Kamalan

As per the email from the Manager, she has advised you to bring device in.

We have been waiting on you to bring in the device.

Kind Regards