1 reviews | Active since Apr 2012
WeFix inconvenienced me and cost me time and money
I took my phone in for repairs at WeFix Menlyn, I got an email today saying the phone is ready, I asked where it is and never got a clear answer. Jason Lekhuleni said wherever I want to find it. I asked specifically if it's at the Menlyn store, he never came back to me. I left work early, went straight to Menlyn and was told the phone is at woodlands. I quickly drove to woodlands and on my way there I called and a lady answered the phone and asked me how long I will take to get there as they were about to close, I said 10 minutes, this was at 7pm. At 7:05pm I was at the the parking lot, I called to ask which side of the mall the shop is, there was no answer. At 7:10pm I was at the door and there was no-one. How inconsiderate! Why lie and allow me to come all the way to woodlands only to find that you have closed despite your promise to wait for me? That's even worse is, I was not supposed to come to Woodlands, I was supposed to find my phone where I left it which is at Menlyn. I went the extra mile, wasted my time and fuel to drive all the way to woodlands?!
Good day
I am so sorry to see that you received this level of service from us. We pride ourselves on going the extra mile for our clients and it is disappointing to see that you did not receive this service from us.
Please email *** with your contact and job details and I will look into this for you.
Sincere regards,
Giselle Nareen on behalf of weFix
Good day
I am so sorry to see that you received this level of service from us. We pride ourselves on going the extra mile for our clients and it is disappointing to see that you did not receive this service from us.
Please email *** with your contact and job details and I will look into this for you.
Sincere regards,
Giselle Nareen on behalf of weFix
