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nomahlubi M

1 reviews | Active since Mar 2016

21 Dec 2017, 23:09

weFIX HAS *********** STAFF!! DISGUSTING CUSTOMER SERVICE , ARE OUT TO ROB YOU AND PROVIDE AN INCOMPLETE JOB!!

Took my samsung s6 for a screen repair at the weFIX STORE IN CLEAR WATER THE LADY AT RECEPTION WAS UNINTERESTED IN ASSISTING ME SHE ASKED HOW COULD SHE HELP ME WHILST LOOKING DOWN AT HER CELLPHONE CASUALLY CHEWING ON HER GUM, I STOOD THERE PATIENTLY WATING FOR HER TO GIVE ME HER UNDEVIDED ATTENTION, SHE EVENTUALLY LOOKED UP AND I TOLD HER THAT MY SCREEN IS DEMAGED AND WOULD LIKE TO GET IT REPAIRED, WAS TOLD THAT IT WILL TAKE 10 TO 18 DAYS TO FIX THE SCREEN !! HOWEVER I CAN GO TO THEIR STORE IN CRESTAR OR FOURWAYS CROSSINGS AS I CAN'T WAIT THAT LONG, DROVE TO CRESTAR AND WHEN I GOT THERE WAS REFERRED BACK TO THE weFIX STORE IN CLEAR WATER OR TAKE IT TO THEIR FOURWAYS CROSSING weFIX STORE, DROVE ALL THE WAY TO FOURWAYS CROSSING!!! was given a quote however a day later received another quote and the amount was more compared to the first quote so I then call the store spoke to ZAIN who then advised that the casing was not added on the first quote hense that is why the quotes differ and I'm liable to pay the amount as my phone won't be 100% fixed, I advised him that I wasn't told when I brought the phone INTO THE STORE and why were all the parts that will be needed to fix the phone NOT ADDED TO THE FIRST QUOTE HIS RESPONE WAS EVERYONE MAKES MISTAKES however if I require my phone to be 100% ifixed i have to get the casing but he'll reduce the quote amount to the original first quote which means the screen will be replaced however Ill experience problems with the phone as the screen will not stay in place and will move he SENT ME pictures of my cellphone in a stand with clamps keeping it together. ...he then called me to say I need to come collect the phone it will stay in that stand till I come collect it. Went and collected the phone, I later received an email to rate their service I OBVIOUSLY RATED IT POOR AS IT WAS, a day later after collecting the phone i received a call from ERIC who asked WHY I GAVE THEM A POOR SERVICE RATING i advised him of the *********** staff that the store has from the receptionists to the technician he then said if i do experience any problems with the cell phone i should give him a call ITS AS IF HE KNEW THAT THEY HAVE DONE AN INCOMPLETE JOB!!TWO DAYS LATER THE SCREEN KEPT ON SWITCHING OFF AND ON WITHOUT ME TOUCHING THE PHONE AND EVENTUALLY WENT OFF COMPLETELY BLACK!! WENT BACK TO THE STORE WAS TOLD TO LEAVE MY PHONE SO THAT THEY COULD INVESTIGATE THE MATTER WAS GIVEN A LOAN PHONE the following day received a call from ERIC ADVISING ME THAT THE TECHNICIAN APP**** PRESSURE TO THE SCREEN AND THE CASING THAT IS WHY MY SCREEN WAS GOING ON AND OFF ON IT'S OWN THE SCREEN WILL MOVE BECAUSE I DIDN'T PURCHASE THE CASING AND THE THE IS NOTHING THEY CAN DO I HAVE TO BUY IT!! AFTER ALL THE STRESS AND HEADACHES I HAVE RECEIVED FROM THAT STORE I JUST WANTED MY PHONE BACK!! I COLLECTED MY PHONE AND 6 HOURS LATER MY SCREEN HAS POPED OUT WHEN I TRY TO PUSH IT BACK IT POPS OUT AGAIN!!! ....I HAVE NEVER EXPERIENCED SUCH POOR SERVICE WAS TREATED AS IF THEY WERE DOING ME A FAVOR AND I DON'T WANT TO PAY!! MY SCREEN IS LITERALLY SLOWLY COMING OUT! DON'T TAKE YOUR CELLPHONE TO THOSE DAYLIGHT ROBERS WHO DON'T EVEN KNOW WHAT THEY ARE DOING!!!

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Replies (1)
weFix
weFix's reply22 Dec 2017, 09:22
Official

Good day

Please note that we sorry for the poor customer service which you received from our team members. We call all our clients who give us average and awful service ratings as part of our interests in improving our service and customer satisfaction and offer them further assistance in the future if need be, not because we know that something is additionally wrong with their device as you suggest.

With regards to the current condition of your phone please allow us to investigate into the store's findings and we will get back to you.

Sincere regards,

Giselle Nareen for weFix