Wefix Gateway lacks knowledge or professionalism!!!

My IPhone 8 required a battery replacement. Due to the pandemic, I was at the gateway branch as the technician was opening up. After examining the phone He "advised" he could charge the battery. I agreed and the receptionist proceeded to take my details to book the phone in immediately. A minute later the receptionist "advised" me that the technician said the phone was bent and he could not replace the battery. This was highly confusing as he examined the phone throughly a few minutes before and made no mention of any bend. I was "advised" to s**** the phone. Thereafter I proceeded to the gateway Istore and was immediately helped. Diagnosis, the phone just needed a new battery. A day later my phone was ready and works perfectly. Wefix thanks for your " knowledgeable advice" Who knows how many times Istore "bent" you Wefix