CD
Chelsea D
1 reviews | Active since Oct 2020
18 Oct 2020, 10:45
weFix did not fix.
At the end of July I sent my phone in for repair and asked for an invoice after their inspection of the phone. I agreed and the phone was repaired and returned late August. After a day or two of having the phone I realized that one of the microphones were not working. I emailed them and asked if it had been on the invoice and they perhaps forgot to fix it, otherwise it could possibly have been damaged in the fixing process. They did not answer the email and calling them is pointless because they don’t answer the phone. Communicating with them throughout the original repair was tedious and now to not get an answer at all is frustrating. I would not get another device repaired there.
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weFix's replyOfficial
04 Dec 2020, 11:45Good day Chelsea,
We trust you are well and having a good week thus far.
We're sorry to hear about your experience at our weFix store. We have tried calling you on *** but could not reach you. We have also looked up this number on our system and we don't seem to locate a job card for you.
Furthermore if you were experiencing issues with you device after the repair you should have returned to the store in order for our representatives to assist you accordingly, We understand your frustration with regards to not being able to call us, however as per our voice message when trying to call us, you can email *** who will assist you as efficiently as possible.
We will try and call you again later.
Kind regards
weFix
We trust you are well and having a good week thus far.
We're sorry to hear about your experience at our weFix store. We have tried calling you on *** but could not reach you. We have also looked up this number on our system and we don't seem to locate a job card for you.
Furthermore if you were experiencing issues with you device after the repair you should have returned to the store in order for our representatives to assist you accordingly, We understand your frustration with regards to not being able to call us, however as per our voice message when trying to call us, you can email *** who will assist you as efficiently as possible.
We will try and call you again later.
Kind regards
weFix
weFix's reply04 Dec 2020, 11:45
Official
Good day Chelsea,
We trust you are well and having a good week thus far.
We're sorry to hear about your experience at our weFix store. We have tried calling you on *** but could not reach you. We have also looked up this number on our system and we don't seem to locate a job card for you.
Furthermore if you were experiencing issues with you device after the repair you should have returned to the store in order for our representatives to assist you accordingly, We understand your frustration with regards to not being able to call us, however as per our voice message when trying to call us, you can email *** who will assist you as efficiently as possible.
We will try and call you again later.
Kind regards
weFix
We trust you are well and having a good week thus far.
We're sorry to hear about your experience at our weFix store. We have tried calling you on *** but could not reach you. We have also looked up this number on our system and we don't seem to locate a job card for you.
Furthermore if you were experiencing issues with you device after the repair you should have returned to the store in order for our representatives to assist you accordingly, We understand your frustration with regards to not being able to call us, however as per our voice message when trying to call us, you can email *** who will assist you as efficiently as possible.
We will try and call you again later.
Kind regards
weFix