1 reviews | Active since Feb 2017

21 Feb 2017, 10:29

WeFix ******

<p>Never ever use Ifix/ weFix, particularly the one in Mall of Africa, whatever they call themselves...I took my my children's working iPad there to change the glass. For the last 6 months it has been stories; they changed the glass, next thing it wasn't charging, they took it back under duress claiming it had been worked on by someone else(who in his right mind would pay someone else for something he has already paid for, they were liable for the errors), three months later they call me and say it is irreparable. These are the same people that facilitated theft of my phone when I took the iPad in. They had a guy masquerading as a manager, who approached me as I left the shop after I had been told they did not have screen protectors, he Told me they had made an error and took the phone to install the screen protector. Twenty minutes later, I came back to be told they did not know him. Video footage showed the guy sitting behind the counter for more than an hour. Their management, and head office denied liability, and now they tell me a device they took working is irreparable after they changed the screen? Please share this, dear friends!! #wefix</p>

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Replies (1)
weFix
weFix's reply21 Feb 2017, 10:52
Official

Good day, Dumisa

We are so sorry to hear your experience at weFix at Mall of Africa went the way it did. We have escalated all your concerns to management and we will make contact with you.

Kind regards
The weFix Social Media Team