WeFix Cresta - Stay away!!

Wefix Cresta! Worst experience! I booked my MAC Laptop in for repairs in 24 Aug, where they told me I would receive feedback on damages in 3 days time.. I paid the R500 assessment fee and headed off.. The Wednesday (3days) came and no news. I phoned them Thursday (Day 4) to find out if there is any news as promised? They said that the laptop is in Transit to Wefix Woodmead. I gave it a few more days and popped in at WeFix Cresta when running erands in the mall over the weeken. Just to find out it is still “In Transit” and that they will call Monday morning with feedback. It is now 3 September (Day 10) and I phoned again, as they have yet to give me feedback.. just to find out that IT IS STILL IN TRANSIT!!!!! How does it take 10 Days for something to travel from Cresta to Woodmead?? The lady was so unhelpful that she kept telling me it’s not in our store anymore as if it is not her problem.. And that I should phone Wefix Woodmead to find out... so I tried to phone Woodmead and it would be absolutely great if they would answer their phones. So I phoned Headoffice for them to tell me that they will phone back with feedback!! ????Terrible service. And I will NEVER make use of Wefix service again!