WeFix Clear Water Mall really Unprofessional

Hi There

WeFix Clear Water Mall has very poor communication s****s I have emailed more than twice, on the 06 of November 2018 asking about the status of the device, with a reply "Waiting on Parts" and then on the 8th of November 2018 with no response and also on the 9th of November 2018 also with no reply regarding my device's status, I phoned them just now asking the status of the phone and all they said is it's in for repairs. Of course it's in for repairs but how long is it still going to take? and the lady was also quite short off and rude.

My phone has been with WeFix from the 2nd of November and I basically had to send mails to them as they won't email me on the status of the phone and if the parts were received, I still do not know if the parts for the phone have been received.

I don't have a back up device so being without a phone for this long is such an inconvenience.

Really disappointed about the service and how long it takes.