WEFIX CANAL WALK and SAMSUNG MOBILE

My handset was booked in on 02 October 2021 at the Canal Walk branch and was informed in store what the cost of my screen repair would be, quote accepted on 05 October 2021. My handset at a small crack on the screen not even noticeable.

I received an email on 17 October 2021 to confirm my device was ready and I collected on 24 November 2021 The screen seemed fine and new. I did not use the phone as I wanted to get a new screen guard.

I eventually turned on my handset on 10 December as I had managed to purchase a new screenguard only to find that my delete button no longer works.

I tried calling weFix several times but they do not take calls. I then emailed to advise of the problem and asked if I could take the handset to a wefix branch closer to where I work. I was informed that the store I wanted to go to did not work with samsung handsets.

I went to the Canal walk store on the morning of 16 December 2021 and the device was booked in again. I then received an sms the same evening advising that the device was ready for collection.

My mom collected the handset and i checked it immediately when i got home. The delete button worked for a few minutes then just stopped.

How does wefix canal walk attend to repairs but not do thorough inspections before returning clients handsets? While i was in store returning the handset another client had returned for the 4th time.

This is unacceptable for an authorized samsung and apple repair centre.

I either want my money back or my phone fix correctly.