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JG
Johannes G

1 reviews | Active since Feb 2018

22 Feb 2018, 11:27

WeFix broke my screen and refuses to pay

Horrible. WeFix did a screen replacement on my Iphone 6. The replacement was not done properly. When I switched on the phone a day after I received it back, the screen had an ink dot in the corner with stripes over the screen. The phone was in a box the entire time. The screen replacement was not done properly. The weFix store says it is physical damage, caused by me and refused to pay to repair the screen. This is probably the company with the worst customer relations I have ever dealt with.

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Replies (3)
weFix
weFix's reply22 Feb 2018, 11:52
Official

Good morning J****

We acknowledge your complaint on all our platforms - however the generous discount offered to you stands since your LCD is cracked (yes, not your front glass but rather just the LCD underneath causing the ink-like blotch)

We are sorry to see that you feel this way about our service but we cannot be held liable for new damage found post-repair with us under our warranty period.

Apparently you have taken us up on the offer to repair the device again at the discounted price? If our customer relations were indeed as poor as you describe surely you can see that we would have merely turned you away without a discount at all as per our terms and conditions.

Do take care and we will see you in store store soon for your repair.

Kind regards and thanks,

Giselle Nareen - National Customer Experience Manager, weFix

weFix
weFix's reply22 Feb 2018, 11:52
Official

Good morning J****

We acknowledge your complaint on all our platforms - however the generous discount offered to you stands since your LCD is cracked (yes, not your front glass but rather just the LCD underneath causing the ink-like blotch)

We are sorry to see that you feel this way about our service but we cannot be held liable for new damage found post-repair with us under our warranty period.

Apparently you have taken us up on the offer to repair the device again at the discounted price? If our customer relations were indeed as poor as you describe surely you can see that we would have merely turned you away without a discount at all as per our terms and conditions.

Do take care and we will see you in store store soon for your repair.

Kind regards and thanks,

Giselle Nareen - National Customer Experience Manager, weFix

JG
Johannes G's update22 Feb 2018, 13:39
Reviewer Update
This response suggests that you assessed the device and concluded that I caused physical damage to the screen. This is in fact not the case. The technician looked at the phone and concluded this in 10 seconds. You have not once considered that the problem might have been from your side. If you "warranty" doesn't cover your poor installation of a screen, I would like to know what it covers? I won't leave this here, I have read numerous other complaints on Hello Peter RE weFix, and this is completely *********, you are *****ing from your customers without any accountability or consequences. I will get my phone repaired with your "generous" discount, but I stand by my point that this is blatantly *******. Also, I bought the screen repair on a One Day Only discount voucher. When the screen was repaired, the consultant at the front desk yelled to the technician that he/she must ensure that they know that this is a One Day Only repair. Perhaps you could also clarify as to what this means? Your customer relations has been very good in the sense that you guys are very persistent in blaming me for your poor workmanship through all your acknowledged platforms. Thanks for your feedback once again.