Wefix and Drone deals lost my brand new drone! No communication either!

I recieved a drone drone wefix which I had to bring back since it was not charging and not allowing me to activate my DJI Spark drone. Wefix had sent my drone to drone deals February this year, as you may have noticed I still did not receive my drone nor any feedback on my drones whereabouts. After going back and forth between wefix and drone deals, I ended up driving to drone deals, with the box of my drone which wefix had sent back to me in feb for safe keeping. At drone deals store after receiving emails saying my drone is available for pickup with no follow up as to where the pick up would take place, it was said that the person I was dealing with had been retrenched and my drone was not in storage. I then spoke to an assistant in store and soon after he too was retrenched and reached out to me on Instagram checking if I received my drone yet. We fix has mentioned the day that I gave my drone in, that if it could not be repaired they would give me a new one since my drone was brand new and was not yet activated due to the battery not charging. (Manufacturing fault) I would love to recieve my drone or a brand new one as promised since it’s been 10 months trying to get my drone back from wefix. If not I will take further actions since I’m not being taken seriously enough. I have approached wefix on IG 3 weeks ago as well and I am still waiting feedback. I will take to social media if this is not resolved this week. #blackfriday