Wefix- Absence of Customer Service

On the 7th of December I took my MacBook Air in to Wefix Ballito Junction as the trackpad had broken. After being informed that the store didn’t have any parts in stock, I was verbally warranted that the part would take at most 10 working days to arrive. It is now the 31st of December and besides the complete lack of customer service, Wefix is still unable to tell me when or even if they will be getting stock in the foreseeable future. They have had no regard to the fact that I use my laptop to work, and have taken no responsibility for their very obvious lack of service and initiative, instead they attempt to place all the blame on their illusive supplier. As a small, relatively new business, I have always supported them, but after my most recent experience I will be sure to never recommend them again.