RS
Ronnie S

1 reviews | Active since Mar 2009

15 Oct 2018, 12:46

WeFix - 21 Days without a phone - seriously?

Wefix claims to fix phones on the same day you bring it in. I went to the Tyger Valley Store over the weekend, and they said they can fix it, all I need to do is check in my phone, and it will be available in 21 days - seriously, people are using their phones for business. Who can go without their phone for 21 days???

Last year I went to the Samsung repair shop - which did they same fix in approximately 45min, while I was waiting.

This is for a Galaxy S8, which is a relatively new phone, so it's not as if the parts are not manufactured anymore.

I don't see WeFix be relevant for much longer, if this is the kind of service they give to customers, especially now that Dion Wired are also offering the same service.

0
Replies (2)
weFix
weFix's reply15 Oct 2018, 13:42
Official

Hi,

We're sorry to hear you've had this experience with us, it's not the level of service we like giving our customers. Please send us an email to *** with your job number and we will look into this matter for you.

Kind Regards

RS
Ronnie S's update19 Oct 2018, 13:43
Reviewer Update
Read the complaint again - from that what make you think there's a Job Number?