DT
Dirk T

1 reviews | Active since Feb 2017

13 Feb 2017, 21:08

We repair and break

<p>It all started of very well, had to drive 60km to get to the nearest Wefix to book my iphone 5c in for a greyed out wifi problem on the 28th Jan at the Mall Of The South. A week later I was notified that my phone was ready for collection and that the repair was a very simple fix. Did the 60km drive to go and get my phone on the 3rd Feb (Friday)</p> <p>Testing the wifi and all was good, but as I was paying for the repair I noted a problem on the left bottom screen area. Then some poor explanation of a dust partial that got entrapped between the screen was given. Then I told them this added damage I’m not excepting. Now the manager apparently will sort this out the next day.</p> <p>Guess what? I needed to phone to get some feedback. Told me he fixed the problem and he personal inspected it before couriering</p> <p>Received my phone 13 Feb and not only is the problem not fixed the screen now it’s flush with the case on the left corner</p> <p>Don’t even bother to rate them on their service through the e-mail they send. Nothing comes from it!</p> <p>Don’t understand how this company still exists with this service level </p>

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Replies (2)
weFix
weFix's reply14 Feb 2017, 12:23
Official

Hi there,

We're so sorry about this. We've passed this on to the Mall of the South store and we will be working alongside them to have this resolved as soon as possible.

The store will make contact with you. Please email us on *** if you require any further assistance.

Kind regards

weFix
weFix's reply14 Feb 2017, 14:44
Official

Good day


First, let me express my deepest apologies. You deserve only the best service, especially when you come into one of our weFix stores. I do apologise for the level of service that you received at our weFix Mall of South store.


As per your telephonic conversation with the branch manager Tepee, you are more then welcome to bring the device back into the Mall of the South Store.


Once again I do apologise for all the inconvenience.


Warm regards

Tumelo Dipheko

Gauteng Area Manager