JM
Justin M
1 reviews | Active since Aug 2013
14 Apr 2021, 11:13
We Fix - Unreasonable protocols!!!
Please explain to me why if I go into your store and ask for a quotation on a screen replacement, whereby my screen is clearly cracked, do I need to book my phone in for a damage report? And pay R170.00 for this, only to land up giving me a quotation for a screen replacement, which I asked for initially? This makes absolute no sense to me and feels like an additional way to make money out of your customers.
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weFix's replyOfficial
14 Apr 2021, 11:45Good day Justin,
Trust you are well,
Due to the fact that collateral damage can occur when a device is damaged (In your case - screen cracked) - we insist on assessing the device so that we can be sure that the only part required is the screen, for example.
Experience teaches us that whenever we have provided a verbal quote which on assessment is found to be incorrect, the customer holds us to the original quote. Therefore, we charge an assessment fee which will be deducted from the price of repair should you choose to proceed with the repair.
The assessment is a nominal fee to cover basic costs which, even for an assessment, far exceed the R179 we charge. All of this information is provided on our website.
Best regards.
weFix
Trust you are well,
Due to the fact that collateral damage can occur when a device is damaged (In your case - screen cracked) - we insist on assessing the device so that we can be sure that the only part required is the screen, for example.
Experience teaches us that whenever we have provided a verbal quote which on assessment is found to be incorrect, the customer holds us to the original quote. Therefore, we charge an assessment fee which will be deducted from the price of repair should you choose to proceed with the repair.
The assessment is a nominal fee to cover basic costs which, even for an assessment, far exceed the R179 we charge. All of this information is provided on our website.
Best regards.
weFix
weFix's reply14 Apr 2021, 11:45
Official
Good day Justin,
Trust you are well,
Due to the fact that collateral damage can occur when a device is damaged (In your case - screen cracked) - we insist on assessing the device so that we can be sure that the only part required is the screen, for example.
Experience teaches us that whenever we have provided a verbal quote which on assessment is found to be incorrect, the customer holds us to the original quote. Therefore, we charge an assessment fee which will be deducted from the price of repair should you choose to proceed with the repair.
The assessment is a nominal fee to cover basic costs which, even for an assessment, far exceed the R179 we charge. All of this information is provided on our website.
Best regards.
weFix
Trust you are well,
Due to the fact that collateral damage can occur when a device is damaged (In your case - screen cracked) - we insist on assessing the device so that we can be sure that the only part required is the screen, for example.
Experience teaches us that whenever we have provided a verbal quote which on assessment is found to be incorrect, the customer holds us to the original quote. Therefore, we charge an assessment fee which will be deducted from the price of repair should you choose to proceed with the repair.
The assessment is a nominal fee to cover basic costs which, even for an assessment, far exceed the R179 we charge. All of this information is provided on our website.
Best regards.
weFix