SM
Susan McKay-Vlok

1 reviews | Active since Sept 2017

06 Dec 2017, 19:25

We fix Somerset Mall disappointing

The screen of my daughter's iPhone was cracked and they said that the could replace it within 3 hours and she could come back to fetch it at 6 this evening. When she got there they had not even started the job and didn't even try to contact her so she wasted her time and petrol and walked away completely disappointed. How can they run a business like this and they quoted R1550 to replace it which is really ridiculous.

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Replies (1)
weFix
weFix's reply07 Dec 2017, 10:01
Official

Good day ma'am

We are so sorry to see this - I will personally see to it that you job is complete asap and we will courier the device back to you free of charge as well. The store will be in contact with you in this regard. I will also investigate in why the store did not keep their original promised turnaround time.

Sincere regards,

Giselle Nareen - weFix