we fix mall of Africa broke my iPhone and won't take responsibility

In March of 2018 I had my iPhone 7 plus unfortunately broken. I called my insurance and told them about this issue . I was then advised that I could take my phone into WeFix Mall ion Africa branch for the repairs to take place . Safe to say my device was repaired .

After a month of using my phone with no issues it started to develop issues on its own.

1: Firstly the screen started to malfunction and move between tabs , did not allow me to type and my device would upload, dial and send texts to people without my knowledge.

2: There was something shaking in the device and I could not figure out what it was .

3: My back camera glass kept on falling off .

4;: my phone has a very loud and aggressive vibration when ringing

I tried in June to take it back but I was told they could not give me a turn around time for the repairs to take place as they had to source spares but they assured to call me once they receive parts and call me to bring my phone in for assessment .

An entire month passed and I used my phone as it was even though it was basically still malfunctioning. I then went in last week to find out if my phone could be checked and the manager hesitantly took my phone to "sort" out whatever was shaking in the phone , when he came back whatever that was shaking was still shaking in the phone . He then advised me to keep my device with me until he sourced out the spare parts required to fix the phone , once again he said he would call me , which was again not the case . At this point I told him my back glass of the camera kept on falling off and this was a fault after they repaired my phone .

I waited a week for the call and nothing . I then decided to once again to go into the store and leave my phone until they could fix it . To my dismay I got a call today that they cannot repair my phone because the back camera glass is missing , it has a scratch and my screen guard is cracked .

Aggravating this matter is the carefree attitude of the staff in the store ...

The manager Leonard did not listen to me at all yesterday and instead kept on answering calls and walking off mid conversation or helping other customers when I was trying to book my phone in as if I were a problem.

The technician was also at the front desk telling me I dropped my phone from the other side of the back desk whilst I was booking it in.

I would really reconsider training your staff on simple customer services .

Honestly wefix has really disappointed me. How quick they are to " repair" phones and take hard earned money from people but when they have to correct and error they have refused to take any liability for a device that isn't working because of their staffs incompetence.

I really would like an official answer about this !!!

I as a customer have rights and at this point you are leaving me with no choice but lodging an official complaint against your company for ***** and misleading conduct .