We Fix Brooklyn - *********** TECHNICIAN

I went to We Fix Brooklyn Mall to get my iPhone 7 screen fixed. The screen was cracked and I went to the Brooklyn, Pretoria Store to get it fixed. The receptionist did ALL the checks on my phone an CONFIRMED that everything was operational. The only thing about the phone is the proximity sensor was not working. They took my phone in and I stood there for close to 2 hours, wasting my time. The technician kept on saying that my phone will be fixed. I eventually left the store as they were taking their time, and requested that they call me on my office line. No one called. I called to find out about my phone, and they said it’s ok. I went to collect my phone and the screen was NOT FIXED& my HOME BUTTON WAS DAMAGED AS WELL! The I’ll mannered and *********** technician further tells me IM LYING, my home button was NOT OPERATIONAL when I brought the phone in. The manager is just as clueless as he is useless and I told them about my problem and all they did was stare at me.

My problem is now I have a phone which was FULLY functional and now I am left with a phone which was not fixed AND an UNFUNCTIONAL home button! My repairs will cost MORE than I had taken my phone in for- A SCREEN REPAIR. You guys are ******** and I will take this up with to consumer protection services!

I am going to take