We Don't Take Ownership of problems at Branch nor Head Office

Worst customer service I have ever received. For a company that started by word of mouth, it seems the don't listen very well. Notes before reading: 1.If your phone is not properly repaired by WeFix Centurion keep taking it back until no device is left, as they keep losing the spares and then blame the customer when they open the device themselves to inspect a job WeFix Centurion did. 2. When booking in the device ask them to leave it open in order to inspect the unit before they close it up as this is what a reasonable person would do, double check their work to ensure it was done correctly. 3. Do not expect that anyone to really cares about your problems when you contact head office. 4. If they mess up you pay, simple. Now for the long, fun part, the mail sent for help below. I took in my wife's iPhone 5s for a battery replacement on 6 Jan 2017 (CN07244) which was when I got great service. However, the battery failed and was returned on 27 May and the battery was replaced again under warranty (CN7244.1) On 24 August the phone was booked in to have the volume ribbon cable replaced (CN10255.1). I waited a week for them to confirm stock which then was not in stock etc. basically being told 4 different stories before the phone was fixed. The phone started acting up and I decided to have a look at myself at the inside of the phone. Half the parts were not put back, *****s missing, clamps that hold down the camera, ribbon cables etc. missing at which point I put it back together and took it back. The receptionist tried helping but the technician was of the opinion that she did not know what she was talking about when she told him they should have informed the customer parts where missing / not replaced for whatever reason. He also mentioned the most of the ***** where not replaced as they may have been causing issues. So Apple designed the parts not to be on the phone. The phone was again booked in. (CN10255.1) Got the phone back the same day and promised my wife I would not open it and trusted it would be working fine. I lasted 3 days before intermittently power on and off, having a screen flicker, switching off and taking 20 minutes to come on again. I tried everything short of opening the phone, replaced all chargers, restoring and latest firmware. I have just opened the phone again and I am not at all happy with what I found. They replaced the clasp for the fingerprint scanner and replaced one missing *****. 9 *****s are still missing. The ribbon cable clamps that were missing are still missing and they managed to throw away another one. In short, they put back 2 parts they lost and lost on more. I really lost all my trust in WeFix Centurion, if I wanted to mess up the phone I could have done it myself but I took it in to have an “expert” work on it and from what I see I could have done this job better myself.

Kindly could someone from management let me know if WeFix would like to remedy this problem and what the steps would be as I have lost my confidence in the phone my wife now uses as it has been butchered to the point that I think it is no longer reasonably repairable? Please respond in writing as I would appreciate a formal written response.

The response when contacting head office was simple. I opened the phone and as I am not qualified to work on these phones nor did I have access to ESD equipment hence they take no responsibility. They can rework the device but at my cost. I informed them that I do have access to all the tools needed and actually have worked on ESD sensitive equipment in my line of work. I escalated the matter to CEO level who then sent it back to the same level I started with so no help, just the same story that they can rework the device at my cost. I have learned that I will not trust WeFix Centurion with any work ever again nor refer friends or family to use them. I also learned my lesson, have any workshop keep the unit open for me to inspect their work before closing it up and paying.