Very poor service

This is the second that I have received poor service for ifix Clearwater. Previously I handed my phone in and it took them 3 weeks to fix the phone due to incompetence. They misplaced my phone and could not find the job number.<br> I handed my phone in last week Tuesday as the screen was not switching on. I was informed that the LCD was broken and needed to be replaced. I handed in my proof of payment on Tuesday 10 November and was advised by the consultant that the phone will be fixed within 24 hours. <br> Today the 12 November I received a call from ifix Clearwater stating that they are still waiting for my proof of purchase and will not continue fixing the phone until I bring this document. After trying to advise the consultant that I had brought it in on Tuesday, she told me that they cannot find it and I must just bring in another copy before they start repairs.<br> Due to ifix Clearwaters incompetence I am know being inconvenienced for the second time. I do not appreciate the service I have received from ifix and now regretting my decision buying the Samsung.