Very disappointing service

I have received very disappointing service and would not recommend using WeFix at all. After I got the e-mail saying that I can collect my device I payed my bill online (with the link that they send in the e-mail) and head to the store. After standing in a very long queue where NO covid regulations were followed. They refused to give me my phone because apparently there’s a 5 day waiting period when you pay with EFT. There were NO mention of it in any communication with me. I had my proof of payment and the e-mail they send me to collect my phone with me but they refused to give me my phone. I ask if the phone can then please be delivered to me since it’s their lack of communication. They refused.

This is unacceptable. I took time off work to travel to the store. Made their live easy by paying online. Waited patiently in a row where NO covid regulations were followed. Just so they can refuse to give my phone I already paid for. Can I also just mention that there were no follow up after my payment. They keep sending me e-mails saying I can collect my phone but they refuse to give my already paid phone. It makes no sense!!! Zero stars for you wefix.