Very disappointing!!!

I took my Samsung S10 in to repair a broken screen. Was told that it could take up to 5 working days, depending on the availability of stock from Samsung. It was also explained to me that I might need to replace the rear cover as it might break during the repair. I've now have been without a phone for 15 days, while WeFix are still waiting for stock.

I fail to accept the fact that a phone that Samsung still has available for sale in the market, carries no stock for spares of that model. To Wefix's credit they communicated quite effectively for the first three days via email and text, and then total radio silence. Which clearly raise alarm bells. No contact number is available to the store or any stores for customers to get an update on the progress of the repair and the only form of communication is via email. In today's world of Customer Experience and Service, this falls far too short of where WeFix should be and as a consumer what we expect.

15 days later and still no phone. Very disappointing.