1 reviews | Active since Aug 2018
Utter Disgust
I am writing this review with great disappointment as it seems that the more i complain to head office with regard to my iPad the less is being done about it. I took my iPad in on the 28th of April 2018 to be repaired as the previous repair that was done caused the home button to sink in. Along with that and this is only my opinion, is that the screens they supply are inferior. i had the screen replaced twice before this incident. Hence the home button sinking in on the second replacement. Along with the home button being sunk in the screen had cracked in the top corner without the iPad being used as i was out of the country. When i took it to your branch at the glen i explained my story to the gentleman there and the manager the time Minette. I explained that i refuse to pay for the repairs as i believe it was not my fault and the fault of the inferior quality products used. After repeated phone calls to the branch to find out what is happening and countless refusals to pay for the repairs. i was contacted and said my device is ready for collection this was in approximately in the middle of June, upon me arriving at the branch in the glen i saw that they had repaired the home button but have further damaged the screen and not fixed the screen. The whole story started from the beginning again and i was in contact with head office via Facebook which have still not given me any indication as to what is happening after countless messages to and fro. The branch has contacted me once to ask what is the problem after me explaining it to them countless times. I am utterly disgusted in the service from We Fix as i have only used them for all my repairs and feel that the customer service is utterly disgusting. I will in future never be using WeFix again and i will spread the word to all my colleagues and friends as well. I can be contacted on **********
Good day
Unfortunately our warranty does not cover physical damage and we therefore cannot replace your cracked screen under warranty - we would have not released a device to you with a cracked screen.
Thank you for your understanding and we are sorry to see that these are your sentiments about us.
Sincere regards,
Giselle Nareen for weFix
Good day
Unfortunately our warranty does not cover physical damage and we therefore cannot replace your cracked screen under warranty - we would have not released a device to you with a cracked screen.
Thank you for your understanding and we are sorry to see that these are your sentiments about us.
Sincere regards,
Giselle Nareen for weFix
