IB
Izak B

1 reviews | Active since Feb 2018

08 Feb 2018, 16:21

Useless drone repair

My drone was handed in at wefix Menlyn 10 months ago with only a broken camera bracket. From excuse to excuse it kept on for a month. Then one day i phone the branch and said they moved it to Cresta branch without my knowledge. Cresta then made me pay R7000 for the camera because apparently it was broken. They couriered it to me and nothing was working. They came and collected it from me and after another month without no reply on what’s wrong with it a laid a complaint again at head office. No response. Eventually they called me and said now that my device has been moved to Melrose again without letting me know. Now i hear that my drone is completely rebuilt and the cant tell me why after two months. This company is useless and nobody comes back to you. I wont recommend anybody doing business with them

0
Replies (3)
IB
Izak B's update08 Feb 2018, 16:30
Reviewer Update
Seems like im not the only one complaining. I want a full refund for the money i paid and a brand new drone. You guys messed my drone up so badly that you apparently rebuilding it. Im on the point of suing your company!!
weFix
weFix's reply08 Feb 2018, 16:45
Official

Good evening Mr Bosman

We cannot defend why your device has been with us for this long and are extremely sorry for inconveniencing you in this manner.

We understand that you have lost patience with us and are angry and disappointed with the service which you are receiving and this is honestly inexcusable.

We are treating this as critical and you can expect feedback on the way forward in the morning.

Sincere regards,

Giselle Nareen - National Customer Experience Manager, weFix

IB
Izak B's update08 Feb 2018, 16:51
Reviewer Update
Thank you Giselle i would appreciate