UNRESPONSIVE/BAD CUSTOMER SERVICE

CWSA261614 - On the 21st of July 2020, I booked in my cellphone at your Canal Walk store to have my camera repaired. On the 22nd of July 2020, I received my quote and accepted it on that same day.

From the 23rd - 27th of July 2020 I have been receiving emails/SMS's stating that you are awaiting parts.

On the 3rd of August I queried the status of my device as no updates were sent after the 27th of July. Adnaan advised me that you are still awaiting parts and that you will let me know when my device will be ready.

Today I received an email\SMS to say that my quote has been rejected and I will be advised when my device is ready, now, I responded to that email that was sent asking a simple question as to why my quote was rejected when I accepted it on the 22nd of July 2020. Can someone please tell me what is going on, is my device being repaired? Are you still waiting for parts? will it take another week to "wait" for parts? Why was my quote rejected? I need answers and no one is getting back to me, I cannot get through to your stores via your landline, this is so inconvenient and frustrating! I need to know what is happening with my device.