1 reviews | Active since May 2017

03 May 2017, 11:04

Unhappy Customer

<p>Hi. I brought in my iPhone4 about 7 weeks ago to one of your stores in Eastgate. It had just switched itself off and woudn't c harge. So conclusion was that the battery life span had ended. A week later I was informed to come and collect it. When I got home from collecting it on the exact same day, the phone switched off and woudnt switch back on. So I contacted them the next day and told them about the issue, they requested I bring it back in and they would have a look at it. It's been over 4 weeks and I have not heard anything from them in over 2 weeks. My efforts to try and inquire on the status of my phone have been flatly ignored. I am very unhappy about the service </p>

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Replies (1)
weFix
weFix's reply03 May 2017, 12:13
Official

Good day

I have followed up with your case with the Eastgate store. I sincerely apologize for the service to date. Please send your contact details through to ***.za

Sincere regards,

Giselle Nareen - National Customer Experience Manager, on behalf of weFix