SK
Silindokuhle K
1 reviews | Active since Nov 2014
18 Feb 2025, 09:22
TradeIn Service Sucks!!
Another bad review they will probably ignore, and only respond to the good ones but I have noticed a pattern with this company. When you request for a tradein, they will respond in time, send a courier to pick up your device and everything until it reaches them. Then the weird stuff starts happening, the can ignore your messages & email for days before responding. As long as they have their device with them. You don’t matter anymore. Also another thing to note, dealing with a business with no direct phone number other than WhatsApp and email. It literally took more than 3 weeks to trade in a simple iPhone and I am yet receive my payment. ****ing horrible service altogether. Don’t do it! No matter what.
Helpful (0)
Replies (2)0
Replies (2)SK
Silindokuhle K's updateReviewer Update
18 Feb 2025, 11:27DO NOT IGNORE THE REVIEWS. I made that mistake and I now regret it. They're quick to respond to emails and WhatsApp while you arrange to pick up your device for a trade-in. And then it arrives to them. You'll wish and pray you didn't ignore the reviews. They will disappear then come back with some BS story and have you wait longer. They genuinely don't care. I somehow think they first try to sell the device before paying you out.
SK
Silindokuhle K's update18 Feb 2025, 11:27
Reviewer Update
DO NOT IGNORE THE REVIEWS. I made that mistake and I now regret it. They're quick to respond to emails and WhatsApp while you arrange to pick up your device for a trade-in. And then it arrives to them. You'll wish and pray you didn't ignore the reviews. They will disappear then come back with some BS story and have you wait longer. They genuinely don't care. I somehow think they first try to sell the device before paying you out.
weFix's replyOfficial
20 Feb 2025, 15:37Good day
We sincerely apologize for the inconvenience and frustration you have experienced throughout this process. We regret the initial miscommunication and understand how this may have caused frustration. While we made every effort to resolve the matter promptly, the delay caused by the courier service further impacted the resolution timeline.
We sincerely apologize for the inconvenience and frustration you have experienced throughout this process. We regret the initial miscommunication and understand how this may have caused frustration. While we made every effort to resolve the matter promptly, the delay caused by the courier service further impacted the resolution timeline.
To rectify the situation, we prioritized the collection of your device and processed your trade-in payment earlier than usual as an exception, in an effort to make up for the initial miscommunication. We take this matter seriously and will be addressing it internally to prevent similar issues in the future.
After receiving your device on Friday, we processed the transaction, and payment was completed on Monday. You should have received the funds in your account by now. Please let us know if you have not received it or if there is anything else we can do to assist you.
Once again, we truly appreciate your patience and understanding. We value your business and hope to have the opportunity to provide you with a smoother experience in the future.
Regards
Wefix
Regards
Wefix
weFix's reply20 Feb 2025, 15:37
Official
Good day
We sincerely apologize for the inconvenience and frustration you have experienced throughout this process. We regret the initial miscommunication and understand how this may have caused frustration. While we made every effort to resolve the matter promptly, the delay caused by the courier service further impacted the resolution timeline.
We sincerely apologize for the inconvenience and frustration you have experienced throughout this process. We regret the initial miscommunication and understand how this may have caused frustration. While we made every effort to resolve the matter promptly, the delay caused by the courier service further impacted the resolution timeline.
To rectify the situation, we prioritized the collection of your device and processed your trade-in payment earlier than usual as an exception, in an effort to make up for the initial miscommunication. We take this matter seriously and will be addressing it internally to prevent similar issues in the future.
After receiving your device on Friday, we processed the transaction, and payment was completed on Monday. You should have received the funds in your account by now. Please let us know if you have not received it or if there is anything else we can do to assist you.
Once again, we truly appreciate your patience and understanding. We value your business and hope to have the opportunity to provide you with a smoother experience in the future.
Regards
Wefix
Regards
Wefix