BP
Belinda P
1 reviews | Active since Mar 2015
08 Jul 2022, 10:43
Trade In - No response
I dropped off my phone for a Trade in at the Menlyn store on Wednesday, 6 July. Its now the 8th of July and From the tracker, the phone has not even left the Menlyn store for evaluation while the very unfriendly lady at the store told me that it will be sent on Thursday. I’m getting no response after I sent numerous emails. And the website is promising a fast and efficient service.
Helpful (0)
Replies (3)0
Replies (3)
weFix's replyOfficial
11 Jul 2022, 16:48Hi Belinda,
Thank you for taking the time to review us,
We are truly sorry for the service that you have received from weFix.
We have further looked into this and we see that you booked your device in at our Menlyn store on 6 July.
As our Warehouse is situated in Cape Town, the ETA is usually 1-2 working days.
We are sorry if this was not communicated by the store and can assure you that this will be looked into.
Furthermore, your device has successfully arrived, was inspected and the payment will be released today.
We trust this feedback is in order and we do apologize for the inconvenience caused to you.
Regards
weFix
Thank you for taking the time to review us,
We are truly sorry for the service that you have received from weFix.
We have further looked into this and we see that you booked your device in at our Menlyn store on 6 July.
As our Warehouse is situated in Cape Town, the ETA is usually 1-2 working days.
We are sorry if this was not communicated by the store and can assure you that this will be looked into.
Furthermore, your device has successfully arrived, was inspected and the payment will be released today.
We trust this feedback is in order and we do apologize for the inconvenience caused to you.
Regards
weFix
weFix's reply11 Jul 2022, 16:48
Official
Hi Belinda,
Thank you for taking the time to review us,
We are truly sorry for the service that you have received from weFix.
We have further looked into this and we see that you booked your device in at our Menlyn store on 6 July.
As our Warehouse is situated in Cape Town, the ETA is usually 1-2 working days.
We are sorry if this was not communicated by the store and can assure you that this will be looked into.
Furthermore, your device has successfully arrived, was inspected and the payment will be released today.
We trust this feedback is in order and we do apologize for the inconvenience caused to you.
Regards
weFix
Thank you for taking the time to review us,
We are truly sorry for the service that you have received from weFix.
We have further looked into this and we see that you booked your device in at our Menlyn store on 6 July.
As our Warehouse is situated in Cape Town, the ETA is usually 1-2 working days.
We are sorry if this was not communicated by the store and can assure you that this will be looked into.
Furthermore, your device has successfully arrived, was inspected and the payment will be released today.
We trust this feedback is in order and we do apologize for the inconvenience caused to you.
Regards
weFix
BP
Belinda P's updateReviewer Update
12 Jul 2022, 12:49Thank you for sorting this out. Efficient and safe trade in.
BP
Belinda P's update12 Jul 2022, 12:49
Reviewer Update
Thank you for sorting this out. Efficient and safe trade in.
weFix's replyOfficial
14 Jul 2022, 20:58Thank you for your message and we are glad we could assist in #MakingItBetter for you.
weFix's reply14 Jul 2022, 20:58
Official
Thank you for your message and we are glad we could assist in #MakingItBetter for you.