Three weeks (and counting) to order parts, no feedback

Dropped off my iPhone X for a screen repair and was told that the stock was on its way and will be there that same afternoon and my phone will be done the next day.

Three weeks later, minimal updates from the store, two follow up phone calls and email from my side, nothing has happened. The only information I could get from my phone calls were that the parts need to come from Johannesburg and that the person who ordered the parts didn't know when it would come.

Picked up my phone (refused to pay consultation fee), took it to iStore for 3 working days repair at the same cost.