The uselessness that is iFix

<p>I am a loyal customer of iFix. My cousin worked close to the branch in town and would take all my electronics there as well as all of my family's electronics. I would send all my friends and family there as I usually had very good experiences. However, recently my cousin dropped off my iPhone 5 at the gardens branch to have my home and power button replaced. They said it would take 2-3 working days. It is important to note that I live in Tokai, but I take it to that branch because I know that they do a good job. Or rather, knew. 2-3 working days passed, and i called iFix as they had not communicated with me. They said the parts had not arrived as yet, but it should be ready the following Tuesday. I accepted this and waited. Tuesday came, the following tuesday came, 3 weeks passed and still I had not heard a peep from iFix. From the 2nd week, i began calling everyday. However, every call went unanswered. I then proceeded to email. No reply. Obviously this is very stressful, as I had no idea what was happening with my phone. They could've run away with it for all I knew. Eventually, I could no longer wait and drove all the way to town to confront them in person. I get there, and there is no iFix. It was under construction. There are no words to describe the rage I felt in that moment. iFix was gone and I had no clue where my phone was. Luckily there was a notice saying there headoffice was in Loop Street. I, then, immediately went on to the Loop Street head office. In all honesty, I was not in a good mood. But, the staff there handled it very well and managed to get my phone done by 5pm that day and deliver it to my phone. At this point, I was very impressed by iFix's customer services.</p> <p> </p> <p>However, when I looked at the phone I realised they had repaired the wrong two buttons. This being the most careless mistake and completely aggravating. Obviously, my instinct was to call iFix. I called the numbers on the invoice and it rang and rang just as before. Furious, I googled for another number. RIng ring ring. I google the loop street office, no number listed. At that point, I was done. I have no clue how to contact them and I'm sitting with STILL a broken phone. I will never go back to iFix after this, And I would strongly suggest alternate repair consults to the towns branch. They have terrible communication, or lack there of. And I still have little idea how to get ahold of them.</p> <p> </p> <p>So, iFix, what now?</p>