mJ
marvin J
1 reviews | Active since Sept 2018
21 Dec 2021, 22:07
THE PITS
The worst service I've received thus far, when you book in your device please note that there is no way to contact these people, their telephone service does not work and when you write an email it takes weeks before you get a response or they issue you with a ticket number. Thhey make promises telling you it normally takes 7 days but you won't wait longer than 10-15 working days, it has now been more than 30 working days and you will have to drive to the store to get answers which I have done on three seperate occasssions as they still have not responded to emails sent.
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Replies (1)
weFix's replyOfficial
23 Dec 2021, 13:55Good day
Thank you for taking the time to review us.
We're sorry you feel this way about the service provided.
As per the emails, we see that our Team has responded to you and the store also advised that they have called you.
We do not take calls due to the capacity of calls we receive but our CXP Team responds within less than 2 hours with either feedback or acknowledgment of the email.
We see the required part/s for your repair has arrived. Once the repair is completed you will be notified accordingly.
We do apologize for any inconvenience caused.
Best Regards
weFix
Thank you for taking the time to review us.
We're sorry you feel this way about the service provided.
As per the emails, we see that our Team has responded to you and the store also advised that they have called you.
We do not take calls due to the capacity of calls we receive but our CXP Team responds within less than 2 hours with either feedback or acknowledgment of the email.
We see the required part/s for your repair has arrived. Once the repair is completed you will be notified accordingly.
We do apologize for any inconvenience caused.
Best Regards
weFix
weFix's reply23 Dec 2021, 13:55
Official
Good day
Thank you for taking the time to review us.
We're sorry you feel this way about the service provided.
As per the emails, we see that our Team has responded to you and the store also advised that they have called you.
We do not take calls due to the capacity of calls we receive but our CXP Team responds within less than 2 hours with either feedback or acknowledgment of the email.
We see the required part/s for your repair has arrived. Once the repair is completed you will be notified accordingly.
We do apologize for any inconvenience caused.
Best Regards
weFix
Thank you for taking the time to review us.
We're sorry you feel this way about the service provided.
As per the emails, we see that our Team has responded to you and the store also advised that they have called you.
We do not take calls due to the capacity of calls we receive but our CXP Team responds within less than 2 hours with either feedback or acknowledgment of the email.
We see the required part/s for your repair has arrived. Once the repair is completed you will be notified accordingly.
We do apologize for any inconvenience caused.
Best Regards
weFix