Terrible turn around time

I have had a terrible turn around time with wefix clear water ,its been over 2 weeks that i have booked my phone in for repairs and i still have not received a proper answer on when the part will arrive ,prior to this i had booked in the phone at the melrose arch branch ,where we had the job card transferred to clear water which was 3 weeks prior to that .so i have had no answers for a month and half .should wefix wish not to repair the huawei mate 9 ,under guarantee ,they should let the customer know .