Terrible, Terrible, Terrible Customer Service

I have a Samsung Note 8 I use for business and have had it less than 5 months. The earphones are not working correctly which is a problem for Handsfree as I usually prefer this than the Bluetooth speaker in the car. Since the earphones fall within its warranty I lodged it with Samsung in Canal Walk would sent it away for repairs with We Fix. My job number was CWSA169183. I then received a call today saying that the parts are ready at the WeFix store in Canal Walk and I just need to bring in the device to close the job and release the earphones. We I arrived I was told that the phone needs to be with the Technician for 30min in order to complete the job with Samsung, which was already an issue, firstly for security reasons, nvertheless I unlocked the phone handed it to the technician and secondly Had I known I could have taken it another time. After about 45 min I went back into the store only to be told they couldn't do anything because the phone locked. I had to then remove the lock again and left it with the technician after another 1hr I get told that whatever they had to do failed and that I need to leave the phone with them for another 2-3hrs. Not to mentioned that during this time they updated the Samsung OS without me backing up anything. They also wouldn't give me back my phone as the job still shows as open because they had to reinstall my phone that never had any issues. I dealt with Omar that advised that if I leave with the phone they will close the case. So after wasting 2 hours of my working day and missing having to cancel important meetings that I required my phone for and losing out on sales I was back to square one with my old faulty earphones without a worry from the WeFix team. Case Closed. All they did was hide behind Samsung policy that there is nothing they could do for and wont give me my replacement earphones. Never ever have I had issues with Samsung until dealing with WeFix and has left a very very bad taste in my mouth. Now if I want my earphones replaced I need to go through the whole procedure again which is unacceptable.