NH
Naeem H

1 reviews | Active since May 2012

15 Feb 2017, 08:10

terrible technical s****s and lies

<p>I took my phone in for repairs to WeFix La Lucia in January 2017. The phone was liquid damaged. I spoke with the technician a few days later after I received a quotation on 10 January 2017. He advised that after the touchpad is replaced the phone will be fine and that he tested the phone and there was no other traces of water damage and that all the other parts are fine. I called a week later and two weeks later and they said they were still waiting for parts. Eventually when the parts arrived they replaced the touchpad. When I called them for an update the technician said they are having issues with my phone. Last week I went to pick my phone up and he says that the mainboard is also now damaged and he does not advise replacing that as it is too expensive. My question is why did he LIE to me in the first place. If he had told me that he cant repair the phone i would have taken it somewhere else. I then spoke with the manager by the name of Vanessa and she advised that the regional manager will call me. Guess what.... nobody called me. Dont think the regional manager even exists, Pathetic service, lack of technical s****s and lies. I would like to see video footage of these idiots repairing my phone.</p>

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Replies (2)
weFix
weFix's reply16 Feb 2017, 16:15
Official

Hi there,

Our humblest apologies for the level of service you have received from our La Lucia store. We have passed this on to the store team who will get in touch with you.

Kind regards
The weFix Social Media Team

NH
Naeem H's update16 Feb 2017, 21:05
Reviewer Update

That is not good enough. I was told through regional manager will call me. Does the regional manager even exist ????

Where is he video surveillance of the technician who worked in my phone ????