Terrible service from WeFix

Samsung referred me to WeFix since I had issues with my 10-month old wearable device, which is still under warranty. I booked in the device on the 2nd October at Canal Walk. On the Tuesday thereafter I received an email with a repair quotation with an amount that was more than what the device costs. It stated that due to physical damage the warranty was not longer active. I am aware that there was a tiny scratch in the one corner, and suddenly they sent me a picture showing a clear crack in the screen, that was definitely NOT on the device when I booked it in. THE WORST SERVICE EVER. I cannot understand that a brand like SAMSUNG will consider using a place like WeFix. It is doing the brand no justice. I will be taking it further.