Terrible Service At Wefix Clearwater

I called the Clearwater branch of Wefix to find out about repairing my Samsung S8 screen. They asked me what the colour of my phone is and advised that the report for my insurance claim would cost R180. I asked if they have stock and they confirmed that they do. I further requested that they advise of the next step and I was told to bring my phone in for the assessment and that it would take around 1-2 hours to diagnose...( having told them that my screen is cracked).

Anyway, I then headed to their store just to find out that they do not have any stock and that Samsung is experiencing a backlog since last year??? Why then tell me you have stock?

The service received n the store was pathetic too! Rude technicians, have they not heard about "treating customers fairly"?