Terrible service and treatment

It’s with regret send this email as I thought that Wefix was a trustworthy business.

I took my phone in as it fell and the screen and camera broke, the technician “Miekaiel” at the Cape Town branch check the phone with all above damages!! I explain to him that my insurance was going deal with the claim and I just needed the phone working 100% when it comes back. He noted that phone could not come on which he made me sign for and I did, I also did specify that when it is fixed “come on” all must be tested as I don’t want any complications with the phone as it’s used for work, he told that if the phone could be fixed it would be working 100% with no issues.

I picked up the phone a few days later and I waiting for the lady who gave me the phone to charge it as it was dead and switch it on so would not have any issues with it. She struggled to open the phone as she had sanitizer on her fingers but I was adamant to wait until it was working and opening. I never check the camera as I assumed that a well recognized company like Wefix would repairs everything that was noted on the inspection report when I gave the phone in.

2 days laters I notice the phone camera glass was still broken but running a business I did have the time to give my work phone in for another few days, I looked for a contact number on the website but there was non to inform Wefix Cape Town. Yesterday was the first day that I used the GPS since the repairs and it refused to work, I tried other map apps and non worked and just showed me in 1 spot as I drove.

I took the phone in today 25 September and the same person who checked my phone at first was there. My first question to him as I walked in was politely “hi there do you remember me” and he said no! So I explained in a normal polite manner what was wrong with the phone and that they also forgot to repair the camera. Then he tells me that he informed me that they won’t won’t fix the camera but now it’s a different charge and he can quote for it, so I explained to him that a few seconds ago he never recognized and now he remembers telling me this! I explained to him that it’s not fair to “lie” and how a few seconds ago he had no clue who I was! So he insists on telling me so I told him that it was insurance claim so what would I opt not to have it fixed? And the more I explain to him the more he lies and talks over me! What an attitude!! No mentions of the broken GPS function but keeps lying about his mistake! I get more and more heated up and I ask for the manager and his details so I could inform Wefix that this guys puts clients at risk for more fees and still lies about it! He tries to kicked me out by standing up and showing force! Then I told I will make sure Wefix makes him pay for the repairs as he keeps lying blatantly to my face! As I walk out he shouts that will never happen, so I asked him who the **** is he to treat a customer so badly and then try to push me out after I brought it to his knowledge of the mistake he made.

By the way I have an email from my insurance company to Wefix queuing the camera as it specified on the report. Please check your camera footage for the above incident.

Please can this be resolved as I would like social media to inform people that they could be in for more than they bargained for at Wefix!