HZ
Hlengiwe Z
1 reviews | Active since Nov 2014
22 Feb 2016, 13:02
Terrible Service
I took in my phone for repair on the 01st of Feb 2016 and was told it would be fixed by the 03rd of Feb.<br> <br> Not only do they not communicate so I have needed to go to the physical store a number of times, but after many stories later including ordered parts, wrong parts received, my phone being sent to another branch - I still do not have my phone back and it has been 3 weeks.<br> <br> This is an ADH Samsung insurance repair but I was invoiced R3.100 after 2.5 weeks of waiting- after calling them they then realised that it was indeed a warranty repair.<br> <br> All in all, a terrible experience of incompetence and being phoneless.
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weFix's replyOfficial
22 Feb 2016, 14:33Hello hnlzulu,
Good Afternoon Hlengiwe
Firstly I would like to apologize for the miscommunication you suffered from our liaison in the Parow Mall.
Your device was an in warranty job and considering this fact it would not of been possible to do the repair in premises in Parow therefore it needed to be sent to our Cape Town Branch to keep your device within warranty parameters.
This was not communicated with you and this is where we have failed you. I take full responsibility for this.
Your device is now repaired and will be delivered to the Parow store tomorrow, as soon as this is done contact will be made for collection.
Again, please accept our deepest apologies.
Have a lovely day further.
Joe Robinson
Western Cape Regional Manager
***
Good Afternoon Hlengiwe
Firstly I would like to apologize for the miscommunication you suffered from our liaison in the Parow Mall.
Your device was an in warranty job and considering this fact it would not of been possible to do the repair in premises in Parow therefore it needed to be sent to our Cape Town Branch to keep your device within warranty parameters.
This was not communicated with you and this is where we have failed you. I take full responsibility for this.
Your device is now repaired and will be delivered to the Parow store tomorrow, as soon as this is done contact will be made for collection.
Again, please accept our deepest apologies.
Have a lovely day further.
Joe Robinson
Western Cape Regional Manager
***
weFix's reply22 Feb 2016, 14:33
Official
Hello hnlzulu,
Good Afternoon Hlengiwe
Firstly I would like to apologize for the miscommunication you suffered from our liaison in the Parow Mall.
Your device was an in warranty job and considering this fact it would not of been possible to do the repair in premises in Parow therefore it needed to be sent to our Cape Town Branch to keep your device within warranty parameters.
This was not communicated with you and this is where we have failed you. I take full responsibility for this.
Your device is now repaired and will be delivered to the Parow store tomorrow, as soon as this is done contact will be made for collection.
Again, please accept our deepest apologies.
Have a lovely day further.
Joe Robinson
Western Cape Regional Manager
***
Good Afternoon Hlengiwe
Firstly I would like to apologize for the miscommunication you suffered from our liaison in the Parow Mall.
Your device was an in warranty job and considering this fact it would not of been possible to do the repair in premises in Parow therefore it needed to be sent to our Cape Town Branch to keep your device within warranty parameters.
This was not communicated with you and this is where we have failed you. I take full responsibility for this.
Your device is now repaired and will be delivered to the Parow store tomorrow, as soon as this is done contact will be made for collection.
Again, please accept our deepest apologies.
Have a lovely day further.
Joe Robinson
Western Cape Regional Manager
***