Terrible service

I sent my device in a month ago for repairs and I was told they didn't have stock of the spares needed for the repairs. However, as the weeks went on the communication from the store stopped and I was left in the dark as to the progress of the repair. One month later I was told that the spares had arrived and my device should be done within a few days, I received my Samsung Mobile Care quote which I paid, given the fact that I got told the repair was underway. 30 minutes later another email was sent to me indicating that they do not have stock of the spares anymore, of not only the back glass, they are now also waiting for a battery. This is an unacceptable level of service from the company especially the canal walk store who just don't seem to answer their phone or respond to emails.

Not having my device for an entire month has been a major inconvenience. I find it very difficult to believe that there are no spares for a Samsung device in South Africa.