Terrible Customer Service

The worst customer service I have ever experienced at Mall of Africa branch. It is such a shame as my previous experience with them was great.

I took my phone in for a repair on Saterday and was informed that they do have the part available and it would only take a few hours to repair. So I spend a few hours in the mall. Before leaving the mall a few hours later I went by to check how long they still needed to finish the repair. I was then informed that the part they have was faulty and they need to order a new part(not bothering to phone and inform me). I was then promised that my phone would be ready for collection on the Tuesday. Not wanting to drive all that way for no reason I phoned them again to confirm that my device is ready for pick up. Only it was still not ready. It is Friday and guess what, it is still not ready and i have to phone every single day to follow up.

I will be picking up my device after work today, still not repaired. I will tell everyone how terrible wefix Mall of Africa is.