Terrible communication and service from weFix Melrose Arch

I brought my Huawei phone to weFix in Melrose Arch on 6 January due to suspected water damage. I was told I would have the phone back in 3-5 business days. On 9 January, I received an email from weFix that the phone had been assessed and no water damage was found but the software was ******* and the phone had been sent to Woodmead. I was told I would be updated on progress.

I heard nothing from weFix for more than a week following this email. I attempted to call their store roughly 10 times during this period. No one ever answered the phone, their was no voicemail option or the phone was simply busy. On 17 January I emailed to ask what was going on. I received a response on 18 January saying that Woodmead was busy "downloading files to restore/update" but it was going very slowly. I was also told that I would receive another update on the same day.

I never heard back from anyone from weFix for the next 4 days. Once again, I called multiple times but no one answered the phone. I finally (miraculously) got through to someone on 22 January, who told me that they weren't able to find replacement parts for the phone, but it was still in Woodmead. I had never been told about the need for replacement parts or any sort of repairs needed (beyond the software *******ion). I told the woman I spoke with that I wanted my phone back. She said that was fine and it would be delivered on the same day to the Melrose Arch store, at which point I would be called to confirm it had arrived.

It is now 23 January in the afternoon and I have heard nothing from weFix about my phone. I've tried calling 4 times today, and no one answers the phone.

So it has been 2 and a half weeks since I brought my phone in to weFix Melrose Arch and I still don't have my phone back and the problem hasn't been fixed either. The unprofessional communication and service is pretty unbelievable.